Coaching Success in Organisations

“Across corporate America, coaching sessions at many companies have become as routine for executives as budget forecasts and quota meetings.” (Investor’s Business Daily)

Coaching SuccessThe benefits of coaching within organisations has long been established and are highlighted in a recent study conducted by Manchester Inc., which quantifies the business impact of external executive coaching. The study included 100 executives, mostly from Fortune 1000 companies. Organisations that provided coaching to their executives realised improvements in productivity, quality, organizational strength, customer service, and shareholder value. They received fewer customer complaints, and were more likely to retain executives who had been coached. In addition, the investment in providing coaching to its executives realised an average return on investment (ROI) of almost six times the cost of the coaching.

Benefits to companies that provided coaching to executives included – improvements in:
· Productivity (reported by 53% of executives)
· Quality (48%)
· Organizational strength (48%)
· Customer service (39%)
· Reducing customer complaints (34%)
· Retaining executives who received coaching (32%)
· Cost reductions (23%)
· Bottom-line profitability (22%)

Benefits to executives who received coaching included – improved:
· Working relationships with direct reports (reported by 77% of executives)
· Working relationships with immediate supervisors (71%)
· Teamwork (67%)
· Working relationships with peers (63%)
· Job satisfaction (61%)
· Conflict reduction (52%)
· Organizational commitment (44%)
· Working relationships with clients (37%)

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